Privacy Policy
Last updated: February 2026
1. Who We Are
The Essex Hub CIC is a Community Interest Company registered in England. We are committed to protecting your privacy and handling your personal data responsibly.
Contact: [email protected]
2. What Data We Collect
We may collect:
- Name and contact details (email address)
- Information you provide in enquiry forms
- Details about the support you're seeking
- Event listing information (if you submit an event)
- Website usage data via cookies (see our Cookie Policy)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries
- Provide information about our programmes and services
- Process referrals to our wellbeing programmes
- Publish event listings you submit
- Improve our website and services
4. Legal Basis for Processing
We process your data based on:
- Consent: When you submit a form, you consent to us processing your data
- Legitimate interests: To provide our community services and respond to enquiries
- Contract: When you participate in our programmes
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Our team members who need it to respond to your enquiry
- Partner organisations (only with your explicit consent)
- Service providers who help us operate our website (under strict data protection agreements)
6. Data Retention
We keep your personal data only as long as necessary for the purposes outlined above. Enquiry data is typically retained for 2 years. You can request deletion at any time.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected]
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Organisation: The Essex Hub CIC
10. Complaints
If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk